Customer service Welcome to Victory Challenge's net shop! We make it easy for you to purchase your Victory Challenge merchandise. This is how you can shop with us: Click the product you are interested in. Next to each product is a "Buy" button. Click the button if you want to buy it. The product will then be placed in your basket. You can view your basket at any time from the "Basket" heading. You can also change your mind and remove items from your basket from there. Once you are happy with your purchase, click "To checkout". You will now be able to type in the details of where you want your purchase sent. After clicking the "Order" button, you will be able to choose how you want to pay for your purchase. You can choose between VISA and MasterCard. Fill in your details and press "Send". Note! You must be at least 16 years of age to shop here. If you're under 16, you must ask an adult to shop for you. You are always welcome to get in touch with us if you have any questions or comments. Please type your user ID, name, address and telephone number where we can contact you. You can get in touch with us at shop@victorychallenge.com. If you want to inquire about a delivery: tv3.order@special.lagerhus.se 1. Delivery Normally, your purchase will be delivered within two weeks in Sweden unless stated otherwise. Offers are subject to availability and stock situations at our suppliers. 2. Methods of payment We accept only VISA and MasterCard at the moment. To pay by credit card, just choose your card type (e.g. VISA). Then type in your card number and expiry date found on the card. There is a credit limit of 2,000 SEK per customer. (If you would like to make a purchase of a higher value, please get in touch with Customer service at shop@victorychallenge.com). Important! For your security and safety, we have a safe order form to fill in, where all the details are encrypted to prevent access by unauthorised persons. All details are encrypted with SSL. 128 bit and sent in encrypted form over the Internet. 3. Post and packaging The cost of post and packaging is included in the price unless stated otherwise. Your purchase will be sent to your home address. Large orders may need to be sent to your closest post office. 4. Transport If your purchase is damaged or goes missing during transport, Victory Challenge will be responsible for the cost. However, for this to apply you must inform our Customer service within 14 days. If return items are damaged or go missing then you will be responsible for the cost. 5. Complaints If you should receive a defective item or the wrong product, you must get in touch with Customer service as soon as possible and not later than 14 days after delivery. Items must be returned in the same condition as they were received and be accompanied by a description of the defect or wrong delivery and we will send you a new product. Incorrect deliveries must be returned in new condition and undamaged in their original packaging. (All seals and protective plastic must be unbroken.) Return the item together with the invoice (or a copy, both sides). Write the reason for the return on the back of the invoice! Note! You must get in touch with Customer service before returning a defective item/incorrect delivery to have the return approved and postage paid. All liability for incorrect orders is limited to the above. 6. Unclaimed items If we receive unclaimed items in return from the post office, we reserve the right to charge the customer for all costs involved, at present 149 SEK. Payment is by postal giro within 10 days from date of invoice. 7. Security We employ SSL (Secure Socket Layer), which is a protocol for secure transfer of data over the Internet (and other networks). Netscape Communications have developed and produced SSL - a protocol that has now become and industry standard. A protocol is a set of rules and procedures to determine how information (data) is to be handled. The SSL protocol handles data in several different ways and "muddles up" the information. This is done so that the data cannot be read during the transfer between two computers and is called encryption. Once the recipient has received the data, SSL will "restore" the original data, check the authenticity of the sender (Server Authenticity) and check that the data has not changed during the transfer (Message Integrity). SSL uses a digital certificate to check the sender, recipient or both the sender and the recipient of a data transfer. A digital certificate is the "tool" that is used to link information on a particular individual or organisation to something called a "public key" and has two objectives: All SSL certificates for Internet use are handled by companies that are approved certificate suppliers. This also means that all SSL certificates are unique and issued correctly. Everyone applying for an SSL certificate must be able to prove their identity in order to purchase an SSL certificate. For the consumer, the only requirement is to use a web browser that can handle SSL, which the two major web browsers - Netscape and Internet Explorer - have been able to do many versions ago. SSL must not be deactivated in the web browser settings either.